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Frequently asked questions

Renters pay our policy premiums. There are no fees to the landlord for coverage.

Rent Coverage is an insurance policy provided by TheGuarantors, with landlords as beneficiaries, that you purchase to qualify for leasing an apartment. This coverage reimburses landlords for missed rent or apartment damage, but it does not cover your monthly rent payments; you remain responsible for these. If you default and TheGuarantors pays on your behalf, you must repay those amounts to TheGuarantors. Your non-refundable payment to TheGuarantors is a premium for this coverage, ensuring you can secure the apartment you want. This fee is not a security deposit but can be used alongside one or with our Deposit Coverage product.

The cost generally varies from 24% to 130% of one month’s rent, depending on a number of factors, including the length of coverage you select.

You can file a claim with us online. Claims are typically paid within one month of receipt of the required information. Detailed procedures for filing a claim are provided in the Lease Rental Bonds General Terms and Conditions.

No, your renters will provide documentation. After you invite your prospective tenant to apply for coverage, they will be prompted to complete an application online, where they will upload their documents and provide permission to run a soft credit check. For most renters, we only need a copy of government-issued ID.

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the process for applying.